Terms of Booking and Booking Deposit
By placing a booking with us (the property owner/his/her representative) you (the lead guest) and your booking party (guests) agree to the following terms and conditions. During your stay, you agree to abide by the subsequent conditions. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 21 years of age. The maximum number of staying guests per property is illustrated in the property details on the website. Where the person making the booking is different from the lead guest, the person making the booking may be held responsible for cancellation and damages as set-out below. Only the lead guest and the named guests in the booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, this deposit amount is 25%. However, if the booking date is 60 or fewer days from the requested date of arrival then the full amount must be paid to secure the booking.
Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set out below.
Payments can be made online or over the phone using a debit or credit card as well as by digital bank transfer. Any charges raised against us by our banks for handling refused or recalled payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
Check-in and Check-out
Check-in between 16:00 and 19:00 on day of arrival (late check-ins on request)
Check-out by 10:00 on day of departure
It may be possible to arrive earlier than or depart later than these times. Early check-ins and late check-outs must be arranged in advance with us and are charged at €10 per hour or part hour, payable on site.
Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
- Cancellation made 60 days or more in advance of arrival date – 100% of amounts paid will be refunded
- Cancellation made between 30 and 60 days in advance of arrival date – 50% of amounts paid will be refunded
- Cancellation made less than 30 days in advance of arrival date – no refund made
It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Complaints / Issues
Should you have any complaints or issues, no matter how small, please do advise us as soon as possible. Most things can be put right.
If you have complaints or issues that are not advised at the time they happen there can be no consideration of compensation.
Damages & Lost Property
A damage deposit amounting €400 must be authorised by a debit or credit card on arrival.
We reserve the right to charge the authorised card for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Small damages such as a broken mug or glass are not charged for but we do need to know to replace anything that is broken. Lost or damaged keys/fobs will incur a replacement charge per key/fob lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We do offer to post lost items via recorded delivery at the cost of the owner of the lost property.
Local Authority Requirements
Refuse and recycling has to be sorted according to the local authority regulations and put out for collection at the appropriate time. Containers for all types of refuse and recycling are provided and detail information is available in the villa. The local authority may charge a penalty if the requirements are not adhered to in which case it will be charged to the authorised card.
Pet policy can be found in the property details on the website.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not allowed in the villa. Smoking in the outside areas is acceptable. Please dispose of cigarette buts carefully.
The taking of any illegal substances is strictly prohibited and will be reported to the appropriate authority.
The rental of the property includes rates, insurance of the property and all utilities. The use of air-conditioning is included provided all external doors and windows, or the windows and door to any room where the air-conditioning is in use are kept closed. All air-conditioning units run on an artificial intelligence setting, as recommended by the manufacturer and installers, and this must not be changed. Use of air-conditioning without adhering to these conditions may lead to excess charges being deducted charged to the authorised card.
Our insurers require the alarm system to be activated when the property is empty. Failure to comply with this requirement may lead to any loss being claimed from the lead guest.
WiFi Appropriate Usage Policy
Free WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads/uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to the local authorities.
Your Personal Details & Privacy
We are required to keep register all guests who stay with us with the Italian authorities, this includes full names and nationality, passport or ID card numbers, place and date of issue and the issuing authority. These records are kept for a minimum of 12 months and in accordance with the current Italian requirements and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want to be disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.